Returns & Exchanges
At Broken Promises, we want you to be completely satisfied with your gear, so we offer a seamless return process for all unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and final sale items are not eligible for return or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided through the portal and securely package your items in their original packaging.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until your return is processed.
Receive Your Refund
After our warehouse inspects the returned goods, your refund or store credit will be issued within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing